Privacy Policy

1. Introduction

Convi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services (the "Service"). By using Convi, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Service. The types of information we collect include:

• Store Information: When you install Convi, we access your Shopify store data including product catalog, store policies, and order information necessary to power the AI assistant.
• Conversation Data: We process and store customer chat conversations to provide AI-powered responses, analytics, and continuous improvement of the service.
• Account Information: Your Shopify account details, email address, and store URL used for authentication and communication.
• Usage Data: Information about how you interact with our dashboard, including feature usage, page views, and configuration changes.
• Customer Data: Information about your store's customers that interact with the Convi chat widget, including messages, browsing behavior, and purchase history relevant to the conversation.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Convi AI assistant service
• To improve the quality of AI responses for your store's specific products and support needs (your data is never used to train models for other merchants)
• To generate analytics and insights about conversation performance and customer behavior
• To send you service-related notifications, updates, and support communications
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers (hosting, AI infrastructure, analytics) who process data on our behalf under strict confidentiality agreements.
• Shopify: As a Shopify app, certain data is shared with Shopify in accordance with their platform requirements and API terms.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Conversation data is retained to power your inbox, analytics, and AI assistant. When you uninstall Convi, all your store data — including conversations, configuration, and analytics — is permanently deleted within 30 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

The Convi chat widget uses essential cookies to maintain chat sessions and provide a seamless experience. We do not use third-party advertising cookies. Our dashboard may use analytics cookies to understand usage patterns and improve the service.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: