All Systems Operational
Current Status
AI Chat Widget
Customer-facing chat widget on Shopify stores
AI Response Engine
Core AI that generates answers from store data
Shopify Data Sync
Product, order, and policy synchronization
Merchant Dashboard
Admin panel for configuration and analytics
Live Chat Handoff
Human agent escalation and conversation routing
Analytics & Reporting
Conversation analytics and performance metrics
API & Webhooks
REST API and Shopify webhook processing
Reliability Metrics
99.98%
Uptime (30d)
<2s
Avg Response Time
3 (US, EU, APAC)
Regions
Recent Updates
Infrastructure upgrade
Feb 2026Migrated to faster inference servers — average response time reduced by 35%.
99.98% uptime achieved
Jan 2026All services maintained near-perfect availability throughout January.
Multi-region deployment
Dec 2025Added edge servers in EU and Asia-Pacific for lower latency.
Experiencing Issues?
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