AI Support ROI Calculator
See how much time and money your store could save by automating customer support with AI.
Your Current Support Metrics
Your Projected Savings
Ready to start saving? Convi automates support for Shopify stores in minutes.
How We Calculate ROI
This calculator uses a straightforward formula based on your support volume and costs:
Automated Tickets = Monthly Tickets × Automation Rate
Hours Saved = Automated Tickets × Time per Ticket ÷ 60
Monthly Savings = Hours Saved × Hourly Cost
Assumptions & sources: The default 65% automation rate is a typical benchmark for AI chatbots in e-commerce, based on published industry reports (see Gartner, 2025). Actual results vary based on your knowledge base quality, product complexity, and customer query types. All inputs are configurable — adjust them to match your store. The default $25/hour cost includes salary, benefits, and overhead for a typical support agent.
What this doesn’t include: Additional benefits like improved response time, 24/7 availability, increased customer satisfaction (CSAT), and reduced agent burnout are not factored into this estimate.