Better together.
By design.
The tools you already love. The knowledge your store already has. One connected customer experience.
16 integrations for your store
NativeShopify
Your products, policies, customers and orders. Connected at the source.
Catalog sync · Order tools · Store knowledgeTalk about your setupWebsite chat
A helpful assistant that feels at home in your theme, on every screen.
Chat bubble · Inline chat · Product FAQsTalk about your setupAI search bar
Let shoppers describe what they want and find the right products.
Shopify theme block · Semantic searchTalk about your setupNativeShopify Sidekick
Search Convi knowledge and draft FAQs inside Shopify’s own assistant.
Knowledge search · Review before savingTalk about your setupNativeShopify Flow
Build workflows around conversations, handovers, captured emails and orders.
Five Convi triggers · Your enabled workflowsTalk about your setupLet AI answer email, or send your team a handover with full context.
Starter and above · Custom domain on ProTalk about your setup
Early accessThe same store knowledge and order tools on WhatsApp Business.
Pro and above · Enabled shop by shopAsk for early access
Early accessGive product questions in your DMs the attention they deserve.
Pro and above · Enabled shop by shopAsk for early access
Early accessMessenger
Answer Facebook Page messages with catalog and order context.
Pro and above · Enabled shop by shopAsk for early accessGorgias
Hand conversations to your support team with the full story attached.
Helpdesk handover · Customer and order contextTalk about your setup
AvailableZendesk
Create tickets with the conversation and customer details together.
Helpdesk tickets · Escalation rulesTalk about your setup
AvailableFreshdesk
Make the move from AI to your team a smooth one.
Full transcript · Automatic ticket creationTalk about your setupKlaviyo
Turn emails shared in chat into subscribers in your Klaviyo list.
Lead capture sync · Starter and aboveTalk about your setupSubi
Help subscribers skip, pause, resume or reschedule a delivery in chat.
Verified shoppers · Starter and aboveTalk about your setupNotify Me!
Keep a sold-out product from becoming the end of the conversation.
Back-in-stock signups · Starter and aboveTalk about your setupConvi API
Bring the assistant to Hydrogen, Next.js or your own custom frontend.
Server-side API · Premium and EnterpriseExplore the APILess switching.
More helping.
Your assistant stays close to your products and policies. Your team stays close to the conversations that need a person.
Something else in mind?
Tell us how your store works. We’ll help you understand what connects today and what’s on the roadmap.
Talk to the teamSlack notifications
Custom webhooks
Zapier integration
Planned integrations. Availability isn’t announced yet.Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.