convi
Book a demoGet started
AI CUSTOMER SUPPORT

Care that keeps
the connection.

Answer everyday questions, help with verified order requests, and bring your team into the moments that need them. A more thoughtful support experience, around the clock.

Start free on ShopifyBook a demo
The update they were hoping for.
The human touch they needed.
LESS WAITING. MORE UNDERSTANDING.

Everyday requests.
Extraordinary care.

Keep the routine work moving, protect sensitive information, and make escalation a natural part of the conversation.

Order updates with verification

Give a useful order status update after verifying the shopper with an emailed code.

Actions with clear boundaries

Support cancellations and address changes under your rules and supported conditions.

A team that already has context

Bring the conversation into your inbox or connected helpdesk when a person is needed.

EXPERIENCE THE DIFFERENCE

See where a good
conversation can go.

morrowThoughtfully made. Every day.
AI shopping assistant
You

Hi! Can you help me find out where my order is?

Convi AI assistant

Of course. First, let’s make sure your order details stay yours. I’ll send a verification code to the email on your order.

Your order. Your privacy.An emailed code verifies the shopper before order details are shared.
Personalized to your storeIllustrative experience · Sample store & products
THE CAPABILITIES BEHIND THE EXPERIENCE

Made for peace of mind.

Explore the platform
Support

Order tracking

Help shoppers get a clear order update without waiting for a support reply. Verify the shopper before sharing order information.

Support

Order cancellations

Support cancellation requests in the conversation, with shopper verification and your store’s rules guiding what happens next.

Support

Human handover

Make the handover feel like a continuation. Give your team the conversation and context so the customer can keep moving forward.

Support

Order item requests

Help customers explain an order item change, understand your policy, and reach the right support path without starting the conversation again.

Support

Subscription support

Connect Subi to help subscribers get support in the same conversation. Keep sensitive subscription actions protected with verification.

Support

Address changes

Help shoppers request a shipping address change while keeping order actions protected and aligned with supported conditions.

YOUR NEXT CHAPTER

Great conversations.
Extraordinary commerce.

Bring your store’s knowledge, care, and personality
to every customer conversation.

Start free on ShopifyLet’s talk
7-day trial · No credit card required