convi
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THE CONVI PLATFORM

One conversation.
The whole journey.

Your catalog, your knowledge, your customer care. Connected through one thoughtful AI assistant for Shopify.

Start free on ShopifyExplore the experience
Your brand,
in every conversation.
ProductsKnowledgeYour rules
DiscoverDecideGet support
CAPABILITIES, CONNECTED

Built for the moments
that make a difference.

Explore the capabilities behind a more helpful shopping experience. Start with what your store needs today, and grow from there.

Shopping

Product discovery

Help shoppers describe what they need and discover relevant products from your Shopify catalog. A conversation creates room for the details a search box can miss.

Intelligence

Store knowledge

Turn your policies, FAQs, and store information into useful answers. Give your assistant a clear source of knowledge and a thoughtful way to explain it.

Shopping

Conversational lead capture

Give interested shoppers a natural way to stay in touch. Collect an email during the conversation and connect it to your marketing workflow.

Experience

Product FAQs

Put helpful AI-powered questions and answers on your product pages. Give shoppers the clarity they need at the exact place they are deciding.

Experience

Ask AI button

Give every product page a simple invitation to ask. The conversation starts with the product in context, so shoppers can get straight to what matters.

Experience

Inline conversations

Bring a full conversation directly into your storefront layout. An embedded assistant gives shoppers an inviting place to ask, explore, and decide.

Shopping

Conversational cart

Let shoppers take the next step while they are still in the conversation. Product recommendations become actionable with in-chat cart interactions.

Support

Order tracking

Help shoppers get a clear order update without waiting for a support reply. Verify the shopper before sharing order information.

Support

Order cancellations

Support cancellation requests in the conversation, with shopper verification and your store’s rules guiding what happens next.

Support

Human handover

Make the handover feel like a continuation. Give your team the conversation and context so the customer can keep moving forward.

Intelligence

Controlled web search

Let the assistant search beyond your store knowledge when useful, while domain filters help you control which sources it can use.

Support

Order item requests

Help customers explain an order item change, understand your policy, and reach the right support path without starting the conversation again.

Intelligence

Convi Sidekick

Use a conversation to understand and configure Convi. Sidekick gives merchants a more natural way to work with their assistant.

Experience

AI search

Let shoppers search in natural language and discover products through a more helpful storefront search experience.

Experience

Voice conversations

Let shoppers speak with your assistant. Voice adds another way to ask product questions and get help while browsing.

Support

Subscription support

Connect Subi to help subscribers get support in the same conversation. Keep sensitive subscription actions protected with verification.

Shopping

Thoughtful nudges

Invite shoppers into a conversation with nudges that fit your storefront. Make help easier to find before a question becomes a reason to leave.

Shopping

Back-in-stock alerts

Turn a stock question into a way to reconnect. With Notify Me!, shoppers can sign up to hear when an item becomes available again.

Experience

Photo questions

Let shoppers include an image in their question. Give the assistant more context for product discovery and support conversations.

Support

Address changes

Help shoppers request a shipping address change while keeping order actions protected and aligned with supported conditions.

FROM YOUR STORE TO THEIR NEXT STEP

Great knowledge.
A better conversation.

An assistant is only as useful as the store it understands. Give it your context, then shape the experience.

01

Connect your store

Install Convi on Shopify. Bring your products and store information into the assistant.

02

Make it your own

Add knowledge, instructions, and rules. Match the tone and appearance to your brand.

03

Test, then go live

Try the playground and storefront preview. Publish your widgets when you’re ready.

04

Keep getting better

Review conversations and knowledge gaps. Improve the answers your next customer receives.

YOUR NEXT CHAPTER

Great conversations.
Extraordinary commerce.

Bring your store’s knowledge, care, and personality
to every customer conversation.

Start free on ShopifyLet’s talk
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