Different stores.
Shared possibilities.
A closer look at the questions shoppers ask, the stores behind them, and the results measured in Convi’s production data.
Behind every question,
a real business.
6 customer stories
Measured outcomes. Clear boundaries.
Measured from Convi production data to 25 August 2026. Active stores with at least 50 conversations; internal test shops and sandbox traffic excluded. “Resolved without a handover” means the conversation closed without escalation to a human agent. Order attribution is assisted attribution — Convi is credited with influencing the order, not with being its sole cause.
The benchmark covers 33 active stores with at least 50 conversations. Results shown for individual stores reflect their own measurement windows. Store-level currency figures are shown in the store’s currency and are not added across stores. These are Convi analyses of production data; they are not merchant testimonials or an independent audit.
Closure without handover records whether a conversation escalated. It is not an independent customer-satisfaction measure, and historical results do not guarantee future results.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.