A fair comparison uses the same store data, test questions, and success criteria for every option.
Create a test brief
List the outcomes you need: answering policies, recommending products, checking orders, or handing off to your team. Select representative questions and include ambiguous requests, missing information, and exceptions.
Write the expected result for each scenario before running the test. This makes it easier to judge an answer on usefulness rather than how confident it sounds.
Run the same conversation everywhere
Ask the same questions with the same follow-ups in each product you evaluate. Record accuracy, the need for clarification, working links, and whether the handover succeeds. Check the experience on mobile as well as desktop.
Compare the whole operating cost
Request the current plan details directly from each provider. Identify the billable unit, included allowance, overages, seats, and any separate feature charges. Model a typical period and a seasonal peak using your own volumes.
Review setup effort and ongoing maintenance. A tool’s usefulness depends partly on how comfortably your team can keep its information and workflows current.
Document the decision
Keep a short scorecard with your requirements, test evidence, cost assumptions, and outstanding questions. Revisit the comparison when your store or support needs change. There is no universal winner for every catalog, team, and workflow.
Try the idea in your own store.
Explore the assistant and see how a useful conversation feels.
Experience Convi