Up and Running in 5 Minutes
No coding, no training data, no prompt engineering. Install Convi, let it learn your store, and watch it handle customer support around the clock.
Install in One Click
Add Convi from the Shopify App Store. Your products, policies, and store data sync automatically — no coding or configuration needed.
One-click install from Shopify App Store — no developer required
Products, collections, and policies sync automatically in real time
Chat widget appears on your storefront immediately
Secure OAuth connection — your data stays protected
One-Click Setup
Train Your AI Agent
Add FAQs, set your brand tone, and enable abilities like order tracking and handover. The more you teach it, the better it performs.
Add custom FAQs and knowledge articles for store-specific answers
Set brand tone and personality — friendly, professional, or casual
Enable built-in abilities: order tracking, product recommendations, returns
Configure handover rules — when to escalate to your human team
Knowledge & Skills
Custom FAQs
KnowledgeStore Policies
KnowledgeBrand Tone
BehaviorOrder Tracking
AbilityHuman Handover
AbilityProduct Recs
AbilityThe more you teach it, the better it performs
Let AI Handle Support
Your AI agent resolves customer questions around the clock. Monitor performance, review conversations, and step in only when needed.
24/7 instant responses — no more missed questions or delayed replies
Real-time analytics dashboard to track resolution rate and CSAT
Full conversation inbox — review, search, and learn from every chat
AI improves over time as it learns from resolved conversations
24/7 AI Support
95%
AI Resolution
<30s
Avg. Response
24/7
Always On
Up and Running in 5 Minutes
Install in One Click
Add Convi from the Shopify App Store. Your products, policies, and store data sync automatically — no coding or configuration needed.
Train Your AI Agent
Add FAQs, set your brand tone, and enable abilities like order tracking and handover. The more you teach it, the better it performs.
Let AI Handle Support
Your AI agent resolves customer questions around the clock. Monitor performance, review conversations, and step in only when needed.
Frequently Asked Questions
Everything you need to know about getting started with Convi.
Do I need any technical skills to set up Convi?
No. Convi installs like any Shopify app — one click, no coding. Your products, policies, and store data sync automatically.
How long does it take to get started?
Most merchants are up and running in under 5 minutes. The AI starts answering questions immediately using your store data.
Can I customize what the AI says?
Yes. You can add custom FAQs, set your brand tone, define handover rules, and enable or disable specific abilities like order tracking.
What happens when the AI can't answer a question?
Convi detects when it's unsure and can hand off to your support team via email or helpdesk. You stay in control of the customer experience.
Does Convi work with my existing support tools?
Yes. Convi integrates with Zendesk, Gorgias, and email for seamless handover. More integrations are on the roadmap.
Is there a free trial?
Yes. You can try Convi free with no credit card required. See our pricing page for details.
Ready to Transform Your Customer Support?
Join hundreds of Shopify merchants who use Convi to deliver instant, accurate customer support — without hiring more agents.