Everything Your Store Needs to Support Smarter
From instant AI answers to product recommendations, analytics, and live handoff — see how Convi turns your support from a cost center into a revenue driver.
And more...
New abilities are added regularly — from custom workflows to advanced automations.
9 Built-in Skills, Zero Setup
Every ability is ready to activate with a single toggle. From answering product questions to managing orders — your AI agent handles it all.
Product Search
Customers ask about products and your AI instantly searches your entire catalog to recommend the perfect match.
Knowledge Search
Your AI draws from FAQs, policies, and custom knowledge to answer any question accurately and confidently.
Order Tracking
Customers check order status, shipping updates, and delivery estimates — all through a simple chat message.
Handover to Human
Seamlessly escalate complex issues to your team via email without losing any context.
Order Cancellation
AI checks cancellation eligibility, processes the request, and confirms — all within the conversation.
Lead Capture
Collect customer emails naturally during conversations without interrupting the support experience.
Web SearchComing Soon
When your knowledge base doesn't have the answer, AI searches the web for relevant shop-related information.
Edit Order ItemsComing Soon
Customers can add, remove, or swap products in unfulfilled orders — handled entirely by AI.
Edit Shipping AddressComing Soon
Let customers update their shipping address on unfulfilled orders instantly through chat.
Detect, Resolve, Improve
Convi automatically finds questions your AI can't answer yet. You provide the answer once — and your AI handles it for every future customer.
AI Agent — Auto Detect Gap
Resolve content gaps to boost your AI accuracy
Training Score
Resolve gaps below to improve your score
Fill the Gaps, Strengthen Your AI
When a customer asks something your AI can't answer, Convi logs it as a content gap. You provide the answer once — and the AI handles it automatically for every future customer. Each resolved gap pushes your training score higher.
Auto Detect Content Gap
Convi automatically identifies topics and questions your AI doesn't have answers for — so you always know exactly what to improve.
Questions from Real Customers
Every gap comes from an actual customer question — like "Do you ship to Australia?" or "What's your return policy?" — so you're solving real problems.
Answer Once, Automate Forever
Every answer you provide becomes permanent knowledge. Your AI learns it instantly and handles similar questions automatically from that point on.
AI Resolution
Conversations
Satisfaction
Top conversation topics
Customer feedback
Understand Your Customers Better
Convi's analytics dashboard turns every conversation into actionable insights — helping you improve customer support and optimize your store.
Conversation Topics
See exactly what your customers ask about most — from product questions to shipping concerns — so you can optimize your store content.
Customer Feedback
Track message feedback and satisfaction scores in real time. Understand how customers feel about every interaction with your AI agent.
Performance Trends
Monitor AI resolution rates, response quality, and accuracy over time. Watch your customer support improve week over week.
Connect Everywhere
Convi plugs into your existing stack. From Shopify to your helpdesk — every integration is designed to work out of the box with zero configuration.
Shopify
Native integrationConvi is built natively for Shopify. It reads your product catalog, collections, policies, and order data in real time — no syncing or manual setup required.
- Product search & recommendations from your catalog
- Real-time order tracking & status updates
- Order cancellation with policy checks
- Customer data & purchase history access
Website Chat Widget
Embedded on your storeA lightweight, customizable chat widget that lives on your storefront. Customers get instant AI-powered support without leaving your site.
- Fully customizable look & feel to match your brand
- Auto-detect customer language
- Mobile-responsive design
- Lead capture & email collection
Zendesk
Helpdesk integrationConnect Convi to your Zendesk workspace. When a conversation needs human attention, Convi creates a ticket with the full chat transcript, customer details, and AI summary — so your agents can pick up right where AI left off.
- Automatic ticket creation on handover
- Full conversation context included
- Customer info & order details attached
- Configurable escalation rules
Gorgias
Helpdesk integrationSeamlessly route conversations from Convi to Gorgias. Your support team gets the full context — chat history, customer profile, and AI-generated summary — directly in their Gorgias dashboard.
- One-click handover to Gorgias agents
- Full conversation transcript synced
- Customer & order data attached
- Smart escalation based on AI confidence
Your Customers Have Questions.
Convi Has Answers.
Install in 5 minutes. Start with 100 free AI replies. No credit card required. See why Shopify merchants rate Convi 5.0 stars.
Free plan — 100 replies/mo · Setup in 5 minutes · 5.0★ on Shopify