Find the right fit for
your customer experience.
A practical checklist for evaluating Convi and Gorgias against the same customer questions, team workflows, and data requirements.
Ask for a product with a budget, a required attribute, and a follow-up.
LOOK FORRelevant catalog items, accurate attributes, working links, and a clear reason for each suggestion.
Ask a policy question with an exception, then change the underlying source.
LOOK FORCorrect conditions, an appropriate source, and a verified update process.
Request order status with incomplete identifying details.
LOOK FORRequired verification, accurate status, and a useful next step.
Ask to speak with a person during and outside business hours.
LOOK FORA clear route, useful context for the team, and an honest expectation for the shopper.
Have a team member update knowledge and review a conversation.
LOOK FORThe access, review process, and connected tools your team needs.
Model typical and peak usage with the current plan terms.
LOOK FORA documented billing unit, allowances, seats, add-ons, overages, and usage controls.
Review the DPA, subprocessors, retention, and deletion process.
LOOK FORDocumentation that fits your organization’s data requirements.
Choose with evidence.
Keep the assumptions visible.
Capabilities and commercial terms can change. This guide makes no claims about Gorgias’s current product, plans, or results. Verify its features and pricing directly, using the same time window and usage assumptions you use for Convi.
Convi’s current plan information, legal documents, and live demo are available below. Ask our team about any requirement that the public documentation does not answer.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.