AI Support & Shopping Assistant
for Shopify
Answer order questions, recommend products, and hand off edge cases to your team — powered by your catalog, policies, and order data.
Built for Shopify
Official badge holder
5-Minute Setup
No coding required
Multi-Language
Auto-detect & respond
24/7 AI Support
Never miss a customer
Trusted by Shopify merchants worldwide
"What's holding back
your customer support?"
Unanswered Customer Questions
Customers ask questions your team can't get to in time. Without instant answers, they leave frustrated — and you never know what they needed.
No Visibility into Support Gaps
You don't know what customers are asking, what your AI can't answer, or where your knowledge base falls short. Critical support data goes unused.
Support That Doesn't Scale
Manual responses eat your team's time. As orders grow, response quality drops and wait times increase — customers notice.
Three AI Assistants, One Platform
Convi combines shopping assistance, customer support, and intelligent analytics into a unified AI copilot that learns from every interaction and improves over time.
Shopping Assistant
Helps customers find the right products — recommending items, answering questions about specs and availability, and guiding them through the shopping experience.
Support Assistant
Handles customer inquiries 24/7 — from order tracking and returns to FAQs and account questions — all in your brand voice with instant, accurate responses.
Insights Assistant
Real-time analytics on conversation performance, AI resolution rates, and customer feedback — all in one dashboard to help you improve continuously.
Up and Running in 5 Minutes
Install in One Click
Add Convi from the Shopify App Store. Your products, policies, and store data sync automatically — no coding or configuration needed.
Train Your AI Agent
Add FAQs, set your brand tone, and enable abilities like order tracking and handover. The more you teach it, the better it performs.
Let AI Handle Support
Your AI agent resolves customer questions around the clock. Monitor performance, review conversations, and step in only when needed.
"Designed to help Shopify merchants deliver faster, smarter customer support."
Loved by Merchants
Real reviews from Shopify store owners on the Shopify App Store.
"Thanks Dela, outstanding customer service — they truly went above and beyond to assist me."
both paris
Hong Kong SAR · Feb 2026
"Thank you Shawn and Convi. What exceptional customer service, they really went out of their way to help me. Easy to customize and makes such a difference to productivity."
Just Canna
South Africa · Nov 2025
"It's straightforward and simple to set up, easy to understand, and eliminates the hassle of responding to repetitive questions."
MATT3R
Canada · Oct 2025
"We are a newly formed business. On our research to find an AI Chatbot we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer."
WOOP
Cyprus · Aug 2025
"Setup was quick and easy, and the team behind this app is amazing. They truly go above and beyond to help. We haven't tested everything yet, but the support and experience so far have been excellent!"
Kadbanoo
Canada · Sep 2025
"Really Great app, Very high Value great minimalist design and very responsive customer support."
Putrioli
Ireland · Jul 2025
"Very easy to use. We installed the app and set it up within a few minutes. We plan to keep using Convi to monitor the results and responses."
BearShop
Canada · Jul 2025
"Thanks Dela, outstanding customer service — they truly went above and beyond to assist me."
both paris
Hong Kong SAR · Feb 2026
"Thank you Shawn and Convi. What exceptional customer service, they really went out of their way to help me. Easy to customize and makes such a difference to productivity."
Just Canna
South Africa · Nov 2025
"It's straightforward and simple to set up, easy to understand, and eliminates the hassle of responding to repetitive questions."
MATT3R
Canada · Oct 2025
"We are a newly formed business. On our research to find an AI Chatbot we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer."
WOOP
Cyprus · Aug 2025
"Setup was quick and easy, and the team behind this app is amazing. They truly go above and beyond to help. We haven't tested everything yet, but the support and experience so far have been excellent!"
Kadbanoo
Canada · Sep 2025
"Really Great app, Very high Value great minimalist design and very responsive customer support."
Putrioli
Ireland · Jul 2025
"Very easy to use. We installed the app and set it up within a few minutes. We plan to keep using Convi to monitor the results and responses."
BearShop
Canada · Jul 2025
Your Customers Have Questions.
Convi Has Answers.
Install in 5 minutes. Start with 100 free AI replies. No credit card required. See why Shopify merchants rate Convi 5.0 stars.
Free plan — 100 replies/mo · Setup in 5 minutes · 5.0★ on Shopify