convi
Book a demoGet started
Platform /Order item requests
SUPPORT

A change of mind.
A clearer next step.

Help customers explain an order item change, understand your policy, and reach the right support path without starting the conversation again.

Try Convi for freeSee it with our team

Order edit availability depends on your setup and supported workflow. Confirm your requirements with our team.

ORDER ITEM REQUESTS
A little more clarity.
A lot more care.
YOUR STORE. YOUR CONVERSATION.↗
THOUGHTFULLY CONNECTED

A better next step.
By design.

Bring order item requests into a conversation that already knows your store and the shopper’s question.

01

Understand the change

Capture what the shopper wants to change and why.

02

Explain your policy

Use your store knowledge to set clear expectations about order edits.

03

Bring in your team

Hand over requests that need a manual order review.

BETTER TOGETHER

Keep the possibilities going.

Support

Order tracking

Help shoppers get a clear order update without waiting for a support reply. Verify the shopper before sharing order information.

Support

Order cancellations

Support cancellation requests in the conversation, with shopper verification and your store’s rules guiding what happens next.

Support

Human handover

Make the handover feel like a continuation. Give your team the conversation and context so the customer can keep moving forward.

YOUR NEXT CHAPTER

Great conversations.
Extraordinary commerce.

Bring your store’s knowledge, care, and personality
to every customer conversation.

Start free on ShopifyLet’s talk
7-day trial · No credit card required