AI when it helps.
People when it matters.
Make the handover feel like a continuation. Give your team the conversation and context so the customer can keep moving forward.
A better next step.
By design.
Bring human handover into a conversation that already knows your store and the shopper’s question.
Keep your team in the loop
See conversations in the inbox and take over when needed.
Bring the context
Pass the existing conversation into a supported helpdesk or email workflow.
Care without a reset
Help your team respond with an understanding of what has already happened.
Help that feels
like a conversation.
Explore a sample shopping or support conversation. Your live experience uses your own products, knowledge, and settings.
I bought the wrong size. Could I speak with someone about an exchange?
Absolutely. I’ll share our conversation with the team so you won’t need to explain everything again.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.