Less “where is it?”
More peace of mind.
Help shoppers get a clear order update without waiting for a support reply. Verify the shopper before sharing order information.
A better next step.
By design.
Bring order tracking into a conversation that already knows your store and the shopper’s question.
Recognize the request
A shopper can ask about an order in their own words.
Verify before sharing
An emailed one-time code protects access to order details.
Give a useful update
Use Shopify order information to explain the status and available tracking.
Help that feels
like a conversation.
Explore a sample shopping or support conversation. Your live experience uses your own products, knowledge, and settings.
Hi! Can you help me find out where my order is?
Of course. First, let’s make sure your order details stay yours. I’ll send a verification code to the email on your order.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.