Plans change.
Care shouldn’t.
Support cancellation requests in the conversation, with shopper verification and your store’s rules guiding what happens next.
Available from Starter. Supported order conditions apply.
A better next step.
By design.
Bring order cancellations into a conversation that already knows your store and the shopper’s question.
Verify the shopper
Use an emailed code before an order action is performed.
Follow the rules
Your store policies and supported order conditions determine whether the request can proceed.
Keep a human path open
Hand over when the request needs your team’s judgment.
Help that feels
like a conversation.
Explore a sample shopping or support conversation. Your live experience uses your own products, knowledge, and settings.
Hi! Can you help me find out where my order is?
Of course. First, let’s make sure your order details stay yours. I’ll send a verification code to the email on your order.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.