The right order.
The right destination.
Help shoppers request a shipping address change while keeping order actions protected and aligned with supported conditions.
Available from Starter. Supported order conditions apply.
A better next step.
By design.
Bring address changes into a conversation that already knows your store and the shopper’s question.
Understand the request
Capture the shopper’s address change in the conversation.
Verify before acting
Require an emailed one-time code before the assistant changes order details.
Respect fulfillment conditions
Supported order status and store rules determine whether the change can proceed.
Help that feels
like a conversation.
Explore a sample shopping or support conversation. Your live experience uses your own products, knowledge, and settings.
Hi! Can you help me find out where my order is?
Of course. First, let’s make sure your order details stay yours. I’ll send a verification code to the email on your order.
Great conversations.
Extraordinary commerce.
Bring your store’s knowledge, care, and personality
to every customer conversation.