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Platform /Subscription support
SUPPORT

Their routine.
Made a little easier.

Connect Subi to help subscribers get support in the same conversation. Keep sensitive subscription actions protected with verification.

Try Convi for freeSee it with our team

Available from Starter. Requires Subi.

SUBSCRIPTION SUPPORT
A little more clarity.
A lot more care.
YOUR STORE. YOUR CONVERSATION.↗
THOUGHTFULLY CONNECTED

A better next step.
By design.

Bring subscription support into a conversation that already knows your store and the shopper’s question.

01

Connect your subscriptions

Use the Subi integration to bring supported subscription workflows into Convi.

02

Keep the customer informed

Answer subscription questions using your policies and connected data.

03

Verify sensitive actions

Cancellation requires a code sent to the email on the subscription.

BETTER TOGETHER

Keep the possibilities going.

Support

Order tracking

Help shoppers get a clear order update without waiting for a support reply. Verify the shopper before sharing order information.

Support

Order cancellations

Support cancellation requests in the conversation, with shopper verification and your store’s rules guiding what happens next.

Support

Human handover

Make the handover feel like a continuation. Give your team the conversation and context so the customer can keep moving forward.

YOUR NEXT CHAPTER

Great conversations.
Extraordinary commerce.

Bring your store’s knowledge, care, and personality
to every customer conversation.

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